As Ramada Plaza By Wyndham Ordu, we prioritize the security of your personal data within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”). This privacy notice has been prepared to ensure transparency regarding the processing of personal data belonging to our guests, visitors, employee candidates, and business partners.
1. Processed Personal Data
The following personal data may be processed within the scope of our services:
- Identity information (name, surname, ID number, passport details)
- Contact information (phone number, email, address)
- Accommodation details (check-in/check-out dates, room preferences, payment information)
- Security data (CCTV recordings, entry/exit logs)
- Financial information (billing and payment details)
- Requests, complaints and feedback records
- Internet and network data (WiFi access logs as required by law)
2. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Providing accommodation and hotel services
- Managing reservations, registrations, and guest relations
- Executing payment and invoicing processes
- Fulfilling legal obligations
- Ensuring facility security (CCTV and access control systems)
- Managing communications, requests, and complaints
- Occupational health and safety procedures
- Providing WiFi and digital services
- Mandatory notifications to authorized public institutions
3. Methods and Legal Grounds for Collecting Personal Data
Your data may be collected through:
- Reservation processes
- Check-in procedures at reception
- Website and digital platforms
- CCTV and entry systems
- Services provided during your stay
Legal grounds include:
- KVKK Art. 5/2(c): Establishment or performance of a contract
- KVKK Art. 5/2(ç): Legal obligations of the data controller
- KVKK Art. 5/2(f): Legitimate interests of the data controller
- Mandatory obligations arising from relevant legislation
4. Transfer of Personal Data
Your personal data may be shared with the following parties only when necessary:
- Authorized public institutions and organizations
- Contracted suppliers and service providers
- Audit and financial consultancy firms
- Payment and billing service providers
If international data transfer is required, necessary technical and administrative measures are taken in accordance with KVKK.
5. Data Retention Periods
Your personal data is stored for the period required by relevant legislation or for the duration necessary for the processing purpose. After the retention period, data is deleted, destroyed, or anonymized in accordance with KVKK.
6. Your Rights Under KVKK
Under Article 11 of KVKK, you have the right to:
- Learn whether your personal data is processed
- Request information regarding processed data
- Learn the purpose of processing and whether it is used appropriately
- Request correction of incomplete or incorrect data
- Request deletion or destruction of your data
- Request notification of third parties to whom data is transferred
- Object to processing
You may submit your requests to Ramada Plaza By Wyndham Ordu in writing or through the methods specified in KVKK.